Gavin and Dave were amazing throughout the entire process. I was in and out with my new vehicle and under a couple of hours. Definitely would recommend them to anybody who is looking for a new or used vehicle.

Jeff Buck and Madison are the best at making it happen.

Steve is an amazing salesman!! Always a joy and great experience!! Matthew in finance was very knowledgeable and kind answered all of my questions!!! Great working with Basil!!

Great experience working with the team at Basil, I’d give them 6 stars if I could. Zoe (salesperson) was super responsive, very knowledgeable about the truck I purchased and made the entire buying process really easy and smooth. Cory, the sales manager, went WAY above and beyond for me as well. There were no games coming to a deal, just honest and straightforward communication. Definitely my new “go to” dealership for anything GMC/Buick/Caddy/Toyota related from here on out. Thanks again guys!

Bryan Ficker is an all time amazing car salesman! I recently just bought my second vehicle from him and I wouldn’t recommend anyone else. Great communication skills and an amazing guy to work with! Go to Robert Basil for all your car needs and ask for Bryan Ficker if your looking to purchase 😎

Bryan Ficker at Robert Basil GMC — The Only Car Salesman You’ll Ever Need I can’t say this loudly enough: if you’re in the market for a vehicle, run—don’t walk—to see Bryan Ficker at Robert Basil GMC. I’ve bought several cars over the years, and no experience has come close to what Bryan delivered. He’s not just a car salesman — he’s a true automotive professional who makes the entire process seamless, honest, and even enjoyable. From the first moment I met Bryan, I could tell this wasn’t going to be the ... Read More

Full review text opened.

Google - May 9, 2025

Bryan Ficker at Robert Basil GMC — The Only Car Salesman You’ll Ever Need I can’t say this loudly enough: if you’re in the market for a vehicle, run—don’t walk—to see Bryan Ficker at Robert Basil GMC. I’ve bought several cars over the years, and no experience has come close to what Bryan delivered. He’s not just a car salesman — he’s a true automotive professional who makes the entire process seamless, honest, and even enjoyable. From the first moment I met Bryan, I could tell this wasn’t going to be the typical high-pressure sales experience. He was welcoming, incredibly knowledgeable, and genuinely interested in what I wanted — not just what he had on the lot. Whether I was looking at the bold power of the Ram Rebel or the refined capability of the Dodge Durango, Bryan took the time to understand my needs, walk me through the details, and answer every single question with total transparency and zero pressure. What really set Bryan apart was how he advocated for me through the entire process — from finding the perfect vehicle, to securing great financing, to ensuring every detail was taken care of before I drove off the lot. I walked away with a phenomenal deal and a truck that turns heads — and it’s all thanks to Bryan’s commitment to his customers. Even after the sale, Bryan followed up to make sure everything was perfect. That kind of aftercare and personal investment is incredibly rare in this industry. He made me feel like more than just a customer — he made me feel like part of the Robert Basil GMC family. If you're considering a new or used vehicle, especially something as high-performing as a Durango or Ram Rebel, do yourself a favor and go see Bryan Ficker. He’s honest, passionate, and the kind of professional who redefines what a car buying experience should be. Five stars, two thumbs up, and a lifelong customer earned.

Great price, great service! I would recommend you check them out if you’re in the market for a new car. My sales associate Todd Devorchik was very friendly and informative. He helped put the deal together that I wanted and delivery was on time. If I am in the market again for another GMC I would definitely come back.

Robert Basil Heather was the best Thanks for my Escalade Cadillac I’m loving it 🥰

I dealt with Pat Delia he the best 👍👍👍

We had the pleasure of working with with Todd DeVotchik. He was extremely knowledgeable about the vehicles we test drove. He explained various features in both. We ended up purchasing a Cadillac XT4. The entire buying process was easy and the staff has been extremely helpful. I would definitely recommend Todd and the Basil Dealership to our friends.

I went in with my daughter who was interested in the 2025 Buick Encore GX. Although I have bought many new cars in my lifetime, I still hate the process. Basil Buick made it low stress. We were helped by sales person Bryan Ficker. He was professional and easy to work with. We were able to get a great deal on the car she wanted and a fair trade in value for her old car. Everyone we interacted with were friendly and helpful and the dealership was modern and accommodating. I highly recommend them.

I had a nice experience buying my 2500 Denali HD. I had a few small snags and couldn't take possession of the truck for a week which was frustrating but all in all it worked out.

Todd Devorchik and the rest of the staff at Basil GMC were extremely helpful and accommodating Todd went out of his way to make sure that I was happy with my purchase I appreciate all his hard work and support…

The crew did a great job

My sales experience was great! It was easy and fast. Justin was a great sales representative and I was extremely comfortable. I would recommend this dealership to anyone. 2nd time there and always have had a good outcome. Thanks .

The entire team was truly great. Special shout out to (Big Tall) Steven. He made the process very smooth from start to finish. Keep up the great work 👍

We came in to Robert basil through a mailer. Had a very nice salesman named Dan was very helpful. Did not try to talk as in to anything that we didn't want. Can we walk away with a brand new Buick?

I would like to give a shout out to my car sales person Heather K. She did an awesome job explaining what we needed to know about our new car purchase. She worked hard to get us in the price range we were looking for and we were very pleased with the service. Thank you! Cathy Kurtz

Service is great , friendly and thorough ! They were able to get me in the same day for an oil change and inspection!

I always feel very confident bringing my car for service to this dealership. Cory has been my service technician for many years and always keeps me informed on how to keep my car running smoothly. Thank you !

Comfortable place to wait for service, everyone was pleasant and helpful

Steven was professional and courteous. He answered all my questions and was easily accessible when I needed something. A wonderful experience!

Great service, friendly staff, quick quality repair

Service was great. Love, the fact that they give a quick wash to your car too

I couldn’t be happier with my experience. My salesman, Bryan, was very patient and worked really hard to get me into my dream truck. I appreciate all of the time and effort he put into to making this a smooth process. Basil has gained a repeat customer! Everyone at the dealership was friendly, professional and easy to work with. Thank you!

Very fair offers and a quick, painless buying experience. Kelley and the team were great. Thank you.

Very nice sales person Tom and very knowledgeable. I would definitely refer someone to go and deal with Tom and the dealership

Great experience for my first purchase at Robert Basil Buick GMC. Sales rep Gavin and financial manager Matt were easy to work with and very helpful. Would definitely recommend them to friends and family.

The Basil Buick service department, led by Cory was incredible and I highly recommend them. They were very professional, courteous, knowledgeable, and very informative in explaining the work which was done as well as fair priced.

My experience with Basil was a good one. I will definitely continue to work with basil as my needs evolve. Everyone was very friendly, polite and I felt as if they were all being genuine and authentic. They worked hard to get me the best deal with what I had to offer. Thanks Brian and Matt !!!

I told them what I was looking for they found it. They did not pressure me in anyway they left all the decisions up to me.

Bryan and George were both knowledgeable and friendly which made the buying process painless.

Madison was incredible. She went the extra mile to make sure we were able to get our car on the day we really needed it. Even though we just bought a used vehicle, we were treated like we were buying a brand new elite car. I loved that 99% of the process was done online and through text as it's tough to get off work to go in person. The paperwork was all ready to be signed when we came in. We had a little bit of a wait due to them detailing the car but it was worth it. ... Read More

Full review text opened.

Google - Apr 15, 2025

Madison was incredible. She went the extra mile to make sure we were able to get our car on the day we really needed it. Even though we just bought a used vehicle, we were treated like we were buying a brand new elite car. I loved that 99% of the process was done online and through text as it's tough to get off work to go in person. The paperwork was all ready to be signed when we came in. We had a little bit of a wait due to them detailing the car but it was worth it. Our car came out looking brand new inside and out. Matt S also did a great job with the bank and paperwork. I highly recommend Robert Basil. Especially if you don't have the greatest of credit and can't afford brand new. It was easy and painless. We will definitely be returning for our next vehicle.

We went in looking for sale specific pre-owned truck but it had been sold. Heather let us know that the was another, newer of the same make that had just come on the lot. We were able to see it, drive it, and get the financing started in under an hour. We picked it up yesterday and the transaction with efficient, friendly and fun. Heather walked my son through all of the features of the vehicle before we left and it was wonderful to understand what all the buttons we for!

Basil exceeded our expectations. Their customer service and general helpfulness doesn’t compare. I would highly recommend Tom Radice for your car needs. He went above and beyond to make us comfortable every step of the way. Making such an important decision can be difficult but Tom made every step of the process an enjoyable experience.

Jordan helped me every step of them way got my Cadillac ct6 up and running in record time ,thank you !! Highly recommended

Good Deal From Start To Finish, Thank You Very Much!!! Highly Recommend Basil!!!

Patrick Delia made the car leasing experience wonderful! He understood my car needs and found the right car to meet my needs. Rachel was efficient with the paperwork and detailing the car features! I had a good experience and would recommend the dealership to my friends!

So glad I got my happy ending. The part we needed was no where in the whole United States! One used one available. We waited 6 months before losing hope and asked for the used part to be put in. And then Paul in service called they got the new replacement part! 😄

I just purchased a Buick Envision from Robert Basil. I got my GMC Terrain from them several years ago. I’ve always been happy with the service I’ve received, that’s why I didn’t plan on going anywhere else when it was time for my new vehicle. Cole Gambino was my salesman and was very friendly and professional. He answered any questions I had and made the purchase less stressful than I thought it would be. If you’re considering a new vehicle, ask for Cole!

Great staff, very helpful.

Great people to work with. Our sales person Heather was very straight forward, gave us a good price and made the purchase very easy. George found us a very good finance rate as well. All in all a very good auto purchase experience.

The service department got me in and got me out… Which is exactly what I needed… Thank you, Basil

We had a wonderful experience. Heather was wonderful and made everything so easy. George was also great! Heather explained everything and made us feel very comfortable asking questions and explaining everything to us as George was We have been very happy with everything and so happy we went to Buick Cadillac for new car. Will certainly recommend to everyone we know! Thanks Heather and George!

Read at DealerRater

All Cadillac Employees Robert Basil Southwestern blvd in Orchard Park were professional and kind. They made my service experience very good.

Read at DealerRater

Awesome sales associate. Thanks for the great buying experience Steven K.

Amazing people and amazing service. Cole and Brian were amazing and worked with my busy schedule.

Everyone was very courteous. I appreciated the video of the inspection that shadowed exactly what was good and what needed attention. I was in and out in an appropriate amount of time. A good experience all around!

My salesman made it happen for me. Very Happy all the way. Thank you. Great job.

Very knowledgeable and friendly staff

Great Prices, Great Service, Kelsey worked hard to get a truck moved in from another dealership for me, Thank You Guys !

Nice simple transaction. Car prepped and ready. Nice professional group. Thanks!

Our salesman, Kelsey, was phenomenal. The entire team from start to finish was helpful, professional, and welcoming. I even visited the showroom for an unscheduled test-drive and they had someone available in minutes. Would recommend.

Heather kowalczyk was excellent

Nick L was knowledgeable and new his j job. Will come back to him ln future.

Best place to buy a car!

First time getting service at Robert basil. My service advisor Ryan, made it such an easy process. I loved the video he sent me too. Great customer service!

I had a very good experience. This is my 2nd vehicle I have purchased from this location.

Sales man and staff very helpful.... made buying my car a great experience. I am so happy with my new car! Thanks Robert Basil Buick gmc, you are the best!

Kind sales staff, nice inventory, and a accommodating atmosphere. Will suggest this dealership to friends, family and co-workers

Great service and very professional. I highly recommend Robert Basil GMC. It's the type of place you want to bring your vehicle.

Very helpful and professional. Overall great experience.

The staff is excellent! George in finance is such a nice guy! Very personable. Our salesman Kelcey was just as great!