Customer Testimonials

Thomas R. Great salesperson to have and work with. Thank you !

Worked with me to accommodate my situation and get me a sweet nice cruiser

flawless interaction with Gavin . Did not pressure for the sale and took his time to satisfy my needs and wants in a truck ...wanted a used one but then decided to go new. Very happy with my decision.

Everything was smooth, easy and done properly.

What a pleasant car buying experience! Easy, seamless and smooth. I’d highly recommend Robert Basil Buick GMC. Go see Zoe—she’s remarkable!

Buying cars or trucks is, let's face it stressful. I liked the fact we didn't discuss money until we figured out what I wanted and needed. The staff and environment made you feel at home. Todd my sales rep is very knowledgeable and only offered me what were within my budget and needs. That is the second vehicle we purchased from them and it looks like it will not be the last.

Shoutout to the Service Team for taking great care of my truck! I’ve trusted them with my vehicles for years and they are nothing but the best.

10/10 best service center I’ve been to. Very attentive and they have a fantastic sense of humor

Worked out a great deal with salesman Kelsey.also financing went smoothly with George...got the extended warranty.highly recommend this dealership new and used car purchases...staff is great 👍

Outstanding service. Quick and responsible work. Very satisfied.

Always surprised in the way this dealership steps up their game in customer satisfaction. From the video text on the status of the vehicle in the shop to the constant feedback on the status. Cory Holloran was great to work with. Thank You for the service.,and the welcomed surprise of cleaning the inside of my car!!!

I had a wonderful experience at the dealership! Before i even stepped in the door the experience was great. They ended up bringing the vehicle that i wanted to test drive to the dealership closer to where i live. That was wonderful!

Working with Steve Kozaczka on the purchase of my vehicle was a great experience from beginning to end. He was professional, informative, and made purchasing my vehicle a very positive experience. Steve followed up with me afterwards to ensure my satisfaction and let me know he is always available for help in the future. Pat Sullivan

Love Basil and all of the staff. Steven was so helpful thank you again.

The best service.

Amazing customer service. Zoe was wonderful, upbeat and knew what I was looking for before I knew. I would absolutely recommend them.

Had a great experience buying my new car. Working with Heather made the process very easy! Definitely recommend coming here

Friendly and knowledgeable associates at Basil Cadillac. Appreciated how streamlined this whole transaction was.

I could not of had a better sales woman. Every thing went as smooth as it could.

I just purchased a new vehicle at Robert Basil GMC Cadillac in Orchard Park. Patrick Delia made the process smooth and easy. The staff David and Racheal were helpful and not pushy. I had a great car buying experience with this dealership.

Very willing to work with us to get us the best deal for two trade ins. Very helpful and would definitely go back again.

No complaints……happy customer;)

Phenomenal experience picking up my new car. From sales manager to finance. Highly recommend buying from this location.

I had an amazing experience with the Basil team! Everyone that I dealt with were extremely helpful and accommodating. Customer Service clearly is first snd foremost in everyone’s mindset. Thank you Jeff Buck to you and your team!

Professional and courteous customer service, very convenient shuttle service friendly staff,my wife's 2024 buick encore gx was kept overnight but nevertheless problem solved

Great customer service Heather was amazing she listened to what my needs were and she took her time to find a vehicle that suited me and I now own my first car thanks Basil!

The car buying experience at Robert Basil Buick GMC was second to none. Zoe was amazing and didn't make me feel pressured at all about purchasing a vehicle and she is extremely knowledgeable. Nate handled all the paperwork and was willing to work with us to close the deal. Overall this was a very pleasant buying experience and I absolutely love my new Canyon.

It was quite efficient and made buying a car over the Internet quite easy. Very helpful and I will do business with them in future.

Very professional staff. Made very detailed video showing whole car and what needed or not needed to be fixed or refilled.

Staff was extremely knowledgeable, and patient with all my questions i had . Service was thorough and quick . 4 cars ahead of me, and I was out of there in under a hour for a oil change , tire rotation and inspection of the vehicle. Great work

Bought a new Sierra 1500 Elevation from Nate Cammarano. Very knowledgeable about their product line. Talked about 10 minutes on the phone, sent a few pictures of some documents and the deal was done! Truck was ready for pick up at noon the next day and spent about an hour at the dealership taking care of business and was on my way with my new truck. Would HIGHLY recommend Nate and everyone at Robert Basil. Job well done!!!

Was greeted right away and informed about my vehicle. Very nice people and courtesy. Problem taken care of.

Heather was very friendly and helpful with the purchase of my Atlas. The communication before I got there was great and she made sure the car was ready and warm when I got there for the test drive. Couldn’t recommend a better place than Basil.

Overall very pleasant experience. Nick Lignelli was perfect salesman for me. He knew the technology, was straight to the point and answered all my questions while keeping things moving fast. Within an hour of showing up I knew how much my trade in was worth, test drove new truck and agreed on a deal. Extremely happy with this location.

We had the best experience working with Todd to lease our new vehicle. He was knowledgeable, kind and patient. We are happy to now be with the Basil Family!

Madison was exceptional as a closing salesperson

Madison Davidson Sales Davidson was Great. Enjoying my new Truck Thank You

Justin was awesome to work with. I got my 2025 GMC Terrain and I love it! Thank you Justin for making the process so easy!!

“Outstanding Service from Cole at Basil Auto!” I had an amazing experience at Basil Auto Dealership, all thanks to Cole! From the moment I walked in, he was friendly, professional, and incredibly knowledgeable. He took the time to understand what I was looking for and helped me find the perfect vehicle within my budget. Cole made the entire process smooth and stress-free, answering all my questions with patience and expertise. He never pressured me and truly had my best interests at heart. I couldn’t be happier with my new truck and the excellent customer service I received. If you’...

Loving my new “2025” XT4

My family member, Betty, wanted to leave a review on your place. Thank you for all your help! “I wanna compliment Mark, the repair manager, he treated me wonderful, and I really wanna mention Rachel, who showed all the cool things about my new car which made me feel very comfortable in my car. I also want to mention that Pat, when I first walked in the door was such a gentleman and treated me wonderfully. The company is really lucky to have all.” -Betty

Steven was very friendly and professional. Was a good experience.

This was my second interaction with the Robert Basil Buick team. The staff was very friendly and helpful on each occasion. I recently purchased my Buick in 2023, so I had been servicing my prior vehicle of 12 years with another dealer. I am VERY pleased with Basil Buick. From the mechanics and technicians to the advisors and front end staff. I don't know if I'll have this vehicle for 12 years, but if I do I'll be bringing it to Robert Basil Buick for servicing. They are very thorough, and even just after 2 visits, I feel I can truly ...

My sales rep, Bryan, was awesome! traveled all the way from Rochester and only spent a couple hours in the dealership on saturday morning to seal the deal. Bryan informed me at every step of the way. Dave, the finance, guy was great too. everyone I encountered was friendly. traded in my old car and drove off with my dream car!

Recently purchased a GMC truck from Basil and had a great experience. My Salesman, Todd DeVorchik did a great job answering questions and working through the process. Highly recommend!

First time at the Robert basil dealership and glad I stopped in. Nate was very helpful and made the process quick and easy. George also made the paper process very smooth and efficient. Will definitely be back when the times comes.

Great prices and excellent service. Ask for Madison!!

Rachel and Zoey were fantastic! Zoey’s explanation of the Buick was excellent. Matt did a great job with the paperwork. We were very pleased with the dealership and would definitely recommend them to anyone interested in buying or leasing a vehicle! Last but not least, Patrick is a wonderful manager to do business with!

Getting out of my old lease and into a new one was painless! Very happy with Patrick Delia and his team !

I am in sales, I dislike other sales people if pushy and non-authentic, BUT I had fabulous service at Robert Basil and Zoe!

Nate was a pleasure to work with. Honest, quick transaction

Cole was an incredible salesman. He was very professional, and very honest about my situation. He made the process so easy and smooth. I couldn't have asked for a better experience!

We had a great experience at Robert Basil Buick GMC when I purchased my 2025 GMC Canyon AT4.

Everyone was friendly and helpful. Very nice dealership. Worked hard to get us a good deal.

Quick, thorough, and honest. Great experience on my truck.

Professional, friendly and on time

Just purchased a truck. It was an all around great experience. Prices were fair, staff was friendly and knowledgeable.

I had a great experience!! I would highly recommend Robert basil , they move really fast even on a holiday , so far I love this dealer !!

Went in to get 4 new tires mounted on my 2018 F-150 and get it inspected. Turned out my rear brakes would not pass inspection, which did not surprise me. I mentioned that my front rotors were warped and asked if they could fit in all 4 brake sets and rotors, as I had a 5+ hour Winter drive to the Adirondacks in the morning. Although they were busy and it was already afternoon , they quickly acquired all the parts and had me on my way before 5 pm. They even drove me home in the meantime. I would highly recommend Robert Basil Buick GMC ...

As we all know, buying a vehicle can be stressful. From the minute I got there, Steven was amazing and made me feel like we knew each other for years. Definitely a great experience. 100% recommending him to anyone in the market.

Enjoyed coming here. Zoe is an excellent dealer. Came into the dealership and told her exactly what I wanted and she discussed my options. I was very satisfied the way she presented herself. She was very patient especially when we had to switch cars on the insurance. I will be back to see her in 2 years to sign another deal once my lease is up. I will be referring Zoe and the dealership when anyone is looking for a car. Thanks again Zoe. Hope you have a successful year of selling cars!

Excellent service. Got me a new jeep. Highly recommend.

I hit a pothole during a storm they called around got my tire I can't believe how wonderful they were to me

Service manager was knowledge and courteous. Cory also helped me with the math app on my truck. I will be happy to return for service

The services was absolutely fantastic from pulling in to service area to leaving in my car! 🌟

Highly recommend the Basil family, their staff was extremely easy to work with!

Thank you for making my next car purchase easy and smooth. Got me into a new car quickly after an unexpected accident totaled my vehicle.

We took our Encore GX in for several small issues and a rear wiper motor. It was super easy because we left it there while we went out of town. The communication was easy and on point even though it was only by text. Thanks very much!!

Was very satisfied,Cole did a great job

Excellent customer service! Inspection took less than an hour; price is reasonable. All employees were polite and informed. Waiting area was comfortable and well maintained. A welcome area for both men and women. Bathroom was clean.

My salesman Bryan Ficker is AMAZING! He will go above and beyond to make the customer happy. They are not just a car dealership; they are like family! I lease from them every 3 years and I will continue to go back every time

Dan is an awesome sales guy!!! He doesn't pressure you and if you have a question or request he has awesome customer service skills.

This was the best experience I have ever had purchasing a vehicle.