Customer Testimonials

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DealerRater Mar 21, 2024

Been very helpful with any problems, stay on top of service. Helped with phone app problem , now it’s back. Will be going back.

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DealerRater Feb 5, 2024

Very good customer service; Very good people from beginning to end. Love my new vehicle

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DealerRater Dec 22, 2023

Great location. Friendly and helpful employees . Very knowledgable about their products and a very relaxed environment.

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DealerRater Oct 18, 2023

Making an appointment is always a pleasure at Basil. From the receptionist and the reminders of the appointment and when arriving always a happy person greets me!! The wait is never long and everyone at the dealership always has a smile and a friendly hello!

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DealerRater Sep 21, 2023

Excellent dealership to do business with. Very thorough during the sale and delivery process. Sales person explained everything and answered all questions.

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DealerRater Aug 23, 2023

Very friendly and professional explaining things very clearly enjoyed our experience there a lot wouldn’t hesitate to come back when looking for another vehicle

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DealerRater Aug 14, 2023

Efficient, friendly, knowledgeable. Nate our sales person was on point & patient. Nate answered all questions & did NOT pressure us!

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DealerRater Jul 24, 2023

The service was fast, and personnel were very courteous and efficient. My vehicle was very clean when I got it back.. High praise for the service dept.

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DealerRater Jun 28, 2023

I went to this dealer around noon and by evening I was walking out with a truck. They are absolutely awesome people to work with. They are not pushy or Shafi. They are there for you. I would recommend anybody and everybody to these people and I will take people right to them to buy vehicles.

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DealerRater Apr 19, 2023

Everyone was friendly and nice however my sale person Zoe was the greatest she keep me informed of everything and keep up dated on my truck every step of the building process.

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DealerRater Apr 14, 2023

Robert Basil's dealership puts a capital "S" in service! Always courteous friendly and prompt, I can't thank them enough!

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DealerRater Apr 13, 2023

Very knowledgeable, professional and helpful. Made every attempt to assist us with our requests. Very appreciative

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DealerRater Apr 7, 2023

Nick the sales man and Corey the manager along with I believe mike / financial man were absolutely fantastic- best experience buying a new car, not pushy, gave me options to lease or buy, just fantastic!!!! Will most definitely refer anyone looking for a new or even used car- just top notch gentleman, all the way around !!

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DealerRater Mar 21, 2023

Our car buying experience was the best one we have ever had. The sales consultant sales manager and finance manager were all very nice to work with

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DealerRater Mar 10, 2023

Everybody that waited on me at the dealership was totally amazing they weren't pushy and every one of them was very helpful and kind I can't thank you all enough.

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DealerRater Feb 25, 2023

Very customer centric. Makes sure all the customers needs are met. Pleasure to work with

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DealerRater Feb 8, 2023

Polite and friendly customer service, welcoming by atmosphere. No absorb pressure into purchasing a vehicle

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DealerRater Jan 31, 2023

Great service ,fast turnaround would recommend to friends good good good good good good good

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DealerRater Jan 30, 2023

Great communication .promptly answered my phone calls and messages! friendly staff ! Truck was very clean and detailed ! Everything went smoothly and no surprises! AAA + dealer

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DealerRater Jan 18, 2023

Prompt and professional. The service was outstanding. We loved the car and had it more quickly than at any other dealer..

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DealerRater Jan 14, 2023

I have purchased 3 cars from here. Excellent service! Car salesman Gavin Chau went out of his way to help me be able to purchase my new car, and I love it ! He was very kind and cares about his customers! He went above and beyond to help me with my purchase ! I would highly recommend him and this Dealership to my friends and family.

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DealerRater Jan 14, 2023

Dealership was caring and helpful, made you feel good about looking for a car. Salesman was as nice as he could be. His knowledge of the cars was amazing. He was kind, polite and truly a gentleman. Couldn't ask for a better dealer or salesman.

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DealerRater Dec 29, 2022

Great people to work with. Very professional and knowledgeable as to what you need in your vehicle

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DealerRater Dec 20, 2022

Took car in and it was returned fixed the next day. Loaner car made it easy

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DealerRater Dec 13, 2022

Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone!

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DealerRater Nov 16, 2022

Great people and service. Thank you Nick!! I really love my new vehicle. I would recommend this dealership.

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DealerRater Nov 9, 2022

Beautiful store sales staff knowledgeable and courteous service excellent efficient concierge service very helpful how ever car was delivered not washed

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DealerRater Nov 3, 2022

Basil was professional and quick in dealing with car repairs from hitting a deer and the rental car arrangements I needed. I would definitely recommend them to anyone and I would go back to them in the future as well.

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DealerRater Oct 17, 2022

Prompt with my appointment courteous very satisfied with work done and will return for future service

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DealerRater Oct 7, 2022

We had our Traverse there fir repairs. The vehicle was to be detailed. I wasn’t happy with the results. Brought it back as the Basil teams suggested. When I picked it up she looked brand new. Thanks Basil for your hard work !

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DealerRater Sep 29, 2022

Todd was great. Explained everything in great detail and was very friendly. Order was completed in one day.

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DealerRater Sep 22, 2022

From Our sales person , to service and finance people we considered it all a great experience

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DealerRater Sep 9, 2022

Friendly overall service visit. Cleanly atmosphere with a snack bar area. Ashley was very helpful

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DealerRater Aug 18, 2022

Great service and close to home. Service rep was easy to talk to and explained everything

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DealerRater Aug 5, 2022

An Ability to deliver a vehicle to my expectations in a very professional way. Pat Delia I stood what I wanted and took care of all the details and overseeing of the vehicle.

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DealerRater Aug 4, 2022

Outstanding dealership, from initial inquiry, phone calls, to their salesman, Todd, providing information, sending a walk-around video, & working the numbers. He spent 5 hours with me, reviewing all the functions of the vehicle, paperwork, test drive, helpful tips, etc. He is genuinely enthusiastic, knowledgeable, personable & a professional when it came to selling this truck to me, from beginning to end. THE MOST FUN, easy going & pleasurable buying experience I've EVER had at a car dealership. Buying a vehicle should never be stressful; Todd made sure it wasn't. I came from out of state to purchase this ...

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DealerRater Aug 1, 2022

Good friendly service. Clean neat atmosphere. Convenient location. Able to match me with the vehicle I wanted . This is my third lease.

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DealerRater Aug 1, 2022

Jim Ball is the best in the business. Everyone there is knowledgeable and ready to help with any questions.

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DealerRater Jul 31, 2022

Absolutely great service. Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY

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DealerRater Jul 19, 2022

Great dealership and service department very helpful and friendly. I would recommend for sure to others

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DealerRater Jul 16, 2022

Very professional. None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!!

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DealerRater Jul 14, 2022

Pros at every step of the way Delivered on all promises 4th Yukon in a row

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DealerRater Jul 12, 2022

Excellent service, salesperson very personable and professional would highly recommend to everyone to give them a chance

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DealerRater Jul 10, 2022

Todd D did a wonderful job with the purchase of my mother Cadillac and my truck!! Very through and professional in every detail!! I would highly recommend Todd if you are looking for a Cadillac!!!

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DealerRater Jul 7, 2022

I had a few bad experiences when this dealership first opened and took my business to another buick dealership for years. My husband finally talked me into going to Basil this time when my lease was expiring. I am sure glad I did. What a great group of people I encountered and will continue to come here as long as I am treated this way.

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DealerRater Jul 1, 2022

Everything from meeting the salesman, to signing the deal was the easiest and most pleasant ever.

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DealerRater Jun 30, 2022

The salesman made it possible for me to get the car I very much wanted

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DealerRater Jun 23, 2022

Very efficient.,.I appreciate it. Had a pleasant experience, work done in timely fashion friendly staff

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DealerRater Jun 14, 2022

I appreciated them getting me in today and having a shuttle service yo get me to and from work.

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DealerRater Jun 14, 2022

Jeff Werner service manager went above and beyond expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining up my next car with Cadillac brand manager Pat Delia.

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DealerRater May 26, 2022

Dealer is clean and staff was willing to help. My process of buying a new truck was quick and easy. It was a pleasant trip to the dealer. My salesman brian and sales manager George were knowledgeable and promptly answered any of my questions and concerns. I will recommend this dealership to my friends and family. Thank you!

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DealerRater May 20, 2022

We had an appointment and they took car in right away. We asked if we should rotate the tires and they said that it’s not necessary until oil change.

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DealerRater May 20, 2022

very courteous, friendly. staff was more than just there. great inter action would recommend dealership to others

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DealerRater May 13, 2022

Service really know their stuff. My car is running in Optimum performance. Thank you Basil.

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DealerRater May 12, 2022

Salesman (Nathan) was very knowledgeable in all models I was Interested in. Made very helpful recomendations , and was not pushy.

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DealerRater Dec 30, 2018

Justin H helped me seconds from walking through the door and got me into a newer vehicle shortly after. Super friendly staff and comfortable place to do business

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