Customer Testimonials
sales person todd d. was very helpful. no pressure, gave us options and answered our questions. new everything about the truck we picked out. was the best price in area.
Great service ,fast turnaround would recommend to friends good good good good good good good
Great communication .promptly answered my phone calls and messages! friendly staff ! Truck was very clean and detailed ! Everything went smoothly and no surprises! AAA + dealer
This is my first time buying a car from Robert Basil GMC Buick. I have to admit that I did not stop in to buy a vehicle, I just wanted to windowshop. That morning Gavin Chau stopped out to see if he could help me. He was not overly pushy like most salesmen. I told him what I was looking for and he showed me where I could find that type of vehicle. He said he would look to see if they had anything coming in similar to my needs. We went inside for a brief time, he checked the ...
Prompt and professional. The service was outstanding. We loved the car and had it more quickly than at any other dealer..
I have purchased 3 cars from here. Excellent service! Car salesman Gavin Chau went out of his way to help me be able to purchase my new car, and I love it ! He was very kind and cares about his customers! He went above and beyond to help me with my purchase ! I would highly recommend him and this Dealership to my friends and family.
Dealership was caring and helpful, made you feel good about looking for a car. Salesman was as nice as he could be. His knowledge of the cars was amazing. He was kind, polite and truly a gentleman. Couldn't ask for a better dealer or salesman.
My wife and I bought a 2021 cayenne red Yukon Denali from Robert Basiln on line. We live in Florida so it was very important that we could trust that Robert Basil was going to do what they said they were going to do. Gavin took care of all the details for us. Outstanding dealership to work with. The Yukon Denali was everything they advertised it to be.
Great people to work with. Very professional and knowledgeable as to what you need in your vehicle
Took car in and it was returned fixed the next day. Loaner car made it easy
Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone!
We appreciated the friendliness and professionalism of all the sales team. We found the car we wanted. The team made process of buying a car very smooth
Salesman Steve P and his assistant Rachel Keenan worked so hard to help/please us that I am extremely happy (especially Rachel) Their professionalism was always on display.
Madison Davidson was great to work with! She was a true professional that I would highly recommend to anyone! There was a discrepancy on the final figures in the finance office and she handled it top notch, although the F & I manager, Mike did not. My experience is still very positive due to Madison! Mike should learn something from her, as if he handled everything for me, I would have absolutely walked away due to his extreme unprofessionalism. I am giving all 5 stars for Madison, if I were rating Mike in F & I, I would not even give ...
Great people and service. Thank you Nick!! I really love my new vehicle. I would recommend this dealership.
Beautiful store sales staff knowledgeable and courteous service excellent efficient concierge service very helpful how ever car was delivered not washed
Basil was professional and quick in dealing with car repairs from hitting a deer and the rental car arrangements I needed. I would definitely recommend them to anyone and I would go back to them in the future as well.
Jeff the service Manger was very friendly and professional. Wasn't happy I'm still missing the chip for my heated steering wheel. Something I never had before. But that's on the Cadillac manufacturer. Nice job shining up my tires.
I had spoken to Casey a few days before going into the dealership for an oil change and tire rotation. It was not my intention to replace the 2018 GMC I already had. However, once I saw the white GMC, I figured if the numbers came out right, this car was going home with me. I went in with a black 2018 GMC for an oil change and tire rotation and came home with a white 2022 GMC. Love it!
Prompt with my appointment courteous very satisfied with work done and will return for future service
I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, ...
We had our Traverse there fir repairs. The vehicle was to be detailed. I wasn’t happy with the results. Brought it back as the Basil teams suggested. When I picked it up she looked brand new. Thanks Basil for your hard work !
Perfect buying experience. Friendly staff. Finance manager was excellent. Very professional. Would recommend to anyone. Would purchase another vehicle in the future for my family.
Todd was great. Explained everything in great detail and was very friendly. Order was completed in one day.
Great experience. Vehicle was exactly as described. Bryan is the easiest going non pushy salesman I’ve ever dealt with. George in finance was very friendly and easy to work with. James the sales manager was great as well. Easiest car deal I’ve ever done. No games or hidden things. A+++
From Our sales person , to service and finance people we considered it all a great experience
Friendly overall service visit. Cleanly atmosphere with a snack bar area. Ashley was very helpful
great service .great staff, very professional-sevice done right
Great service and close to home. Service rep was easy to talk to and explained everything
Everyone is so nice and helpful! They really do care about you and any concerns you have.
Excellent experience. Friendly and professional. Very informative on all aspects of the vehicle .
An Ability to deliver a vehicle to my expectations in a very professional way. Pat Delia I stood what I wanted and took care of all the details and overseeing of the vehicle.
Outstanding dealership, from initial inquiry, phone calls, to their salesman, Todd, providing information, sending a walk-around video, & working the numbers. He spent 5 hours with me, reviewing all the functions of the vehicle, paperwork, test drive, helpful tips, etc. He is genuinely enthusiastic, knowledgeable, personable & a professional when it came to selling this truck to me, from beginning to end. THE MOST FUN, easy going & pleasurable buying experience I've EVER had at a car dealership. Buying a vehicle should never be stressful; Todd made sure it wasn't. I came from out of state to purchase this ...
Good friendly service. Clean neat atmosphere. Convenient location. Able to match me with the vehicle I wanted . This is my third lease.
Jim Ball is the best in the business. Everyone there is knowledgeable and ready to help with any questions.
Absolutely great service. Went out of their way to make me comfortable. Really nice. Very impressed. Very considerate of my time. Thank you basil Cadillac of Orchard Park, NY
Great dealership and service department very helpful and friendly. I would recommend for sure to others
Very professional. None of the pressure from sales or F & I staff. I will always look to Basil for my automotive needs!!!
Pros at every step of the way Delivered on all promises 4th Yukon in a row
Excellent service, salesperson very personable and professional would highly recommend to everyone to give them a chance
Todd D did a wonderful job with the purchase of my mother Cadillac and my truck!! Very through and professional in every detail!! I would highly recommend Todd if you are looking for a Cadillac!!!
I had a few bad experiences when this dealership first opened and took my business to another buick dealership for years. My husband finally talked me into going to Basil this time when my lease was expiring. I am sure glad I did. What a great group of people I encountered and will continue to come here as long as I am treated this way.
Everything from meeting the salesman, to signing the deal was the easiest and most pleasant ever.
The salesman made it possible for me to get the car I very much wanted
The team at Robert Basil are simply the best! Thank you to Gavin for excellent customer service time and again!!
Very efficient.,.I appreciate it. Had a pleasant experience, work done in timely fashion friendly staff
I appreciated them getting me in today and having a shuttle service yo get me to and from work.
Jeff Werner service manager went above and beyond expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining up my next car with Cadillac brand manager Pat Delia.
Dealer is clean and staff was willing to help. My process of buying a new truck was quick and easy. It was a pleasant trip to the dealer. My salesman brian and sales manager George were knowledgeable and promptly answered any of my questions and concerns. I will recommend this dealership to my friends and family. Thank you!
While I was in for an oil/filter change, I did ask the service manager to have someone check my power mirrors which seem to not want to work at certain times - both right and left. I havew had this problem for a while and past requests did not seem to correct the problem if it was examined at all. I was disappointed when the manager said there was no one available to perform this check.
We had an appointment and they took car in right away. We asked if we should rotate the tires and they said that it’s not necessary until oil change.
very courteous, friendly. staff was more than just there. great inter action would recommend dealership to others
Dan and mike were awesome to work with. And I love my new vehicle. Dan was very helpful when I was telling him what I was interested in and my budget I did not want to exceed. I liked them because they were not pushy and not trying to force me into anything I didn’t wanna buy.
Service really know their stuff. My car is running in Optimum performance. Thank you Basil.
Salesman (Nathan) was very knowledgeable in all models I was Interested in. Made very helpful recomendations , and was not pushy.
Fast. Courteous service. Would highly recommend!! No long wait time and nice waiting area. Will definitely go back. They washed my car too which was a bonus for me since my car needed it.
It was my first time buying from a dealer I really needed a work truck the sales associate Madison Davidson was very kind and helpful and made my first time buying from a dealer a great experience I would buy another vehicle from this dealer in a heartbeat!
Always have excellent service at this dealership. This time I needed towing to fix a totally flat tire. It was plugged thankfully. Also was able to have oil change and NY state inspection completed which I had already scheduled an appointment for in a few weeks.
We have purchased 3 vehicles from Jim Ball / Robert Basil with good experiences. Nate Cammarano was great with us during the sale of ourTerrain thank you
The experience was great. I was in and out in a very short time. Price was very good.
Great service, friendly people willing to work with customer to provide the best deal possible. My salesman Todd DeVorchik did a great job guiding me through the process
I decide to try a dealership out if town. After driving 75 Miles in a winter storm I hoped that this was a good decision. Well indeed it was. From the moment I walked in I was treated like a repeat customer. I had some needs to make this deal work. They listened intently and met each one. Rachel was a blessing and she handled all details with grace and efficiency. She knows her stuff and likes working with/for people. I would go back in a heartbeat.
Racheal Keenan was excellent !! NO PRESSURE as with other dealers and sales people. Went in initially to talk to a "manager" since my lease was coming due and a phone call to the dealership a week before had absolutely no satisfaction from the supposed "manager" that I spoke to. A few days later I received a text regarding my lease & I responded saying I would come in to talk with a manager.. I arrived and Racheal Keenan came over to help me. Originally looking to lease a new Buick, but no deals or vehicles in ...
Rachel Keenan was the best salesman from all other dealerships I attended. She is very professional knowledgeable and polite. She helped me find the right fit for my needs and budget at this time. A thank you to the additional staff that made it possible to drive out with a used car. Great experience thanks to all.
Cory, Nate & George did a great job of working through this purchase, even as I live 150 mi away. Responsiveness was excellent and the delivery process was smooth, easy, no pressure.
Highly recommend coming here! First time shopping for a car and it was such a great experience and the guys definitely ensured that I was satisfied. The service was nice and smooth I’ll be back soon!!
Had my 2016 Chevy Silverado had 2500 in service before warranty was out said virbration was calipers they changed them soon I got home started virbrating again took to tire store said tires was bad even though the tread ware was good new tires virbrating is gone the service department is great at gmc basil as is Bryan sold me my tr
Overall a painless buying experience. From the time I walked in there was no pressure to buy anything which I liked. I would recommend this dealership
Very happy with service and great helpful people every step of the way would recommend Basil Buick too everyone I know when I'm ready for my next vehicle I know where to go
This dealership was negotiable, courteous, professional, knowledgeable and willing to listen to the customers needs and ask. I would recommend this dealership to you for your next GMC.
Great, honest salesman Joe, and the finance department guy was amazing too! They were very fair and went out of their way to put me in a fantastic, low mileage, like new car at a great price.
Fast and informative process for buying a new car. The entire process took only 1 hour. Would buy from them again. This is my second car from them.
Special ordered a vehicle. It arrived at the dealership as promised. The staff had all of my closing paperwork ready to be signed. The staff was incredibly professional and courteous. It was one of the easiest car deals I have ever done. I highly recommend Robert Basil to everyone.
The staff were very welcoming. I didn’t feel pressured and they took the time to make sure I was happy and got what I wanted. They were very knowledgeable. Todd took the time to keep me informed along the way throughout the buying process. He also showed me how everything in the car worked once the purchase was complete. I was able to take my car out the same day. I feel like I got a great deal for my money. Mike walked me through the finance process and explained everything. I have never felt so good about buying ...
Took vehicle in on Friday and it was done on Monday morning. I appreciate the fast turn around and the communication was great. Will be back again!
Awesome, Brian made sure all my concerns were addressed and fixed or ordered to my satisfation prior to purchace. Smooth no-pressure sale. Go see Brian at theOrchard Park Basil if your looking to buy.
Went on got engin light on and service manager Jeff saw to it that we got immediate service as we use this truck in business and do it have any down time.
Very clean salesman professional was in and out with new car in 2 hour’s car clean and everyone was very nice.would recommend to anyone was very happy with car.
Excellent service. No overcrowding in the lounge area while waiting for the oil change on my truck. My vehicle was ready within an hour and I was on my way.
I have bought from Robert basil 2x now and had a great experience. Todd was great. They helped get me the price I was comfortable with
Great people, friendly atmosphere, nice location. Steve is a great salesman to work with. He is smart, professional, knowledgeable, friendly and is very fair. It was a pleasure doing business at Basil.
Great service and good looking salesman, Joseph Korhummel. He was professional, kind and very direct. He found exactly what I was looking for and a great price as well. Go and see him if you want a car.
Decided on Encore GX and shopped for the best price from 4 different dealerships. Basil hooked me up with a price 5 dollars below all other dealerships. Happy to do business with them
With the situation we all are facing they did their best to accommodate us while we purchased car Patrick and George where very nice to us
Dependable service department. Professional staff. Quick repairs and service. Comfortable waiting area or choose to take the complimentary shuttle home to wait. Definitely a dealership I would recommend!
On time appointments. Fast and Friendly. Most important very efficient!! I would totally recommend Robert Basil service to all my friends and family!! I’ll definitely return for further services.
What a breathtaking experience. We decided to try a different dealership for our service needs and to say the least, we are satisfied customers. We were treated with respect and courtesy throughout the process.
Treated with the utmost Respect. Repairs were completed on time and at quoted price. Service counter staff were unbelievably courteous. Facility was neat and clean
Favorable experience getting my GMC Acadia serviced. Dealership was modern and clean. Employees were professional and knowledgeable. Estimate was very detailed and work was completed accurately. Very satisfied .
Very pleased with my purchase. Staff was friendly and professional!
All of the employees were extremely friendly. They understood my budget and didn’t push me to go over it . I was able to get a car i love in the price range I was looking in .
Excellent process and customer service. My salesman Joe was great. Very knowledgeable and friendly not pushy. Mike in finance was very good at explaining everything and getting me set up.
They consistently get me in and out quickly for my service needs
Jim Ball has always provided us with quality sales and service throughout the years and we look forward to continue to keep working with him in the years to come.
Had a great experience at this dealership was on point . Very professional and knowledgeable about what I was looking for in my new truck . I would recommend this dealership and have recommended them to friends and family.
Mike grassing was my salesman and did a bang up job. I was on the fence about buyi Nd a new car and he kept me comfortable through the whole process. I’ll definitely be sending people back here!
Todd Vorchik was our salesman. He was excellent to work with in every sense of the way!! Worked very hard to get us the car we wanted along with the price point that we wanted to be at. Will be recommending him to others!
Almost always a five in all categories. Chased down and fixed an annoying minor gremlin from manufacturing assembly. Enjoying the quality, performance, ride and style, gotta love a Denali.
My bothers bought truck for here and I went there after trying a bother local dealer but was dissatisfied with other dealer and went to Basil and they where very helpful in getting me in to a new truck would go back again
Great service very kind peoples friendly couldn't ask for better service great hospitality and clean facilities needed inspection asap they got me in on the next day 5 star business