Our car buying experience was the best one we have ever had. The sales consultant sales manager and finance manager were all very nice to work with

Great service. All questions and concerns answered. Very attentive and made doing business easy. Gaven did a great job and hope to do business again with him. A pleasure

Everybody that waited on me at the dealership was totally amazing they weren't pushy and every one of them was very helpful and kind I can't thank you all enough.

Very customer centric. Makes sure all the customers needs are met. Pleasure to work with

Polite and friendly customer service, welcoming by atmosphere. No absorb pressure into purchasing a vehicle

Great service ,fast turnaround would recommend to friends good good good good good good good

Great communication .promptly answered my phone calls and messages! friendly staff ! Truck was very clean and detailed ! Everything went smoothly and no surprises! AAA + dealer

This is my first time buying a car from Robert Basil GMC Buick. I have to admit that I did not stop in to buy a vehicle, I just wanted to windowshop. That morning Gavin Chau stopped out to see if he could help me. He was not overly pushy like most salesmen. I told him what I was looking for and he showed me where I could find that type of vehicle. He said he would look to see if they had anything coming in similar to my needs. We went inside for a brief time, he checked the database and indeed found something for me to thinks about. I left a short time later. No pressure. I called him back to set up a valuation of my vehicle, he worked with me about when I could bring it in. Great. When I was there we discussed the trade value and time it was going to be before the vehicle delivery. He mentioned that they had a vehicle on the lot (a similar model) that was almost like the vehicle to be delivered. I looked at the vehicle and it was what I was interested in. After a very brief negotiation and a couple emailes and texts later I was in dropping off a deposit. The process went flawlessly and I couldn't have asked for a better experience.

Prompt and professional. The service was outstanding. We loved the car and had it more quickly than at any other dealer..

I have purchased 3 cars from here. Excellent service! Car salesman Gavin Chau went out of his way to help me be able to purchase my new car, and I love it ! He was very kind and cares about his customers! He went above and beyond to help me with my purchase ! I would highly recommend him and this Dealership to my friends and family.

Dealership was caring and helpful, made you feel good about looking for a car. Salesman was as nice as he could be. His knowledge of the cars was amazing. He was kind, polite and truly a gentleman. Couldn't ask for a better dealer or salesman.

My wife and I bought a 2021 cayenne red Yukon Denali from Robert Basiln on line. We live in Florida so it was very important that we could trust that Robert Basil was going to do what they said they were going to do. Gavin took care of all the details for us. Outstanding dealership to work with. The Yukon Denali was everything they advertised it to be.

Great people to work with. Very professional and knowledgeable as to what you need in your vehicle

Took car in and it was returned fixed the next day. Loaner car made it easy

Fantastic service- super efficient! Customer service was top notch! Would recommend this dealer to anyone!

We appreciated the friendliness and professionalism of all the sales team. We found the car we wanted. The team made process of buying a car very smooth

Salesman Steve P and his assistant Rachel Keenan worked so hard to help/please us that I am extremely happy (especially Rachel) Their professionalism was always on display.

Madison Davidson was great to work with! She was a true professional that I would highly recommend to anyone! There was a discrepancy on the final figures in the finance office and she handled it top notch, although the F & I manager, Mike did not. My experience is still very positive due to Madison! Mike should learn something from her, as if he handled everything for me, I would have absolutely walked away due to his extreme unprofessionalism. I am giving all 5 stars for Madison, if I were rating Mike in F & I, I would not even give him 1 star.

Great people and service. Thank you Nick!! I really love my new vehicle. I would recommend this dealership.

Beautiful store sales staff knowledgeable and courteous service excellent efficient concierge service very helpful how ever car was delivered not washed

Basil was professional and quick in dealing with car repairs from hitting a deer and the rental car arrangements I needed. I would definitely recommend them to anyone and I would go back to them in the future as well.

Jeff the service Manger was very friendly and professional. Wasn't happy I'm still missing the chip for my heated steering wheel. Something I never had before. But that's on the Cadillac manufacturer. Nice job shining up my tires.

I had spoken to Casey a few days before going into the dealership for an oil change and tire rotation. It was not my intention to replace the 2018 GMC I already had. However, once I saw the white GMC, I figured if the numbers came out right, this car was going home with me. I went in with a black 2018 GMC for an oil change and tire rotation and came home with a white 2022 GMC. Love it!

Prompt with my appointment courteous very satisfied with work done and will return for future service

I just wanted to take the opportunity to write my sincerest thanks to Robert Basil Cadillac for their service and dedication. James Griffin, the sales manager, and our salesman, Dan Loehfelm, went above and beyond to provide our family with a quality used vehicle. They took time to answer all of our questions in a timely manner and with honesty. We were greatly impressed at the attention to detail that was put into every aspect when preparing our vehicle; it truly looked amazing! Our overall buying experience was open and professional and we would certainly make the trip from Rochester, NY again when in need for another vehicle.